Use Metrics and Analysis to Drive Innovation

Metrics are not just there to report past activity. They can and should be used to help identify priorities and initiatives that will drive improvements. You will get a sense of how many opportunities you have for deepening relationships with customers and serving them better.

This video from my “Customer Service Strategy” LinkedIn Learning course, digs deeper into how metrics and analysis can prompt innovation in your organization.

Harness innovation from Customer Service Strategy by Brad Cleveland