Insight directly from Brad on customer experience, employee engagement, contact center management and customer service leadership.

Want engaged employees? Create a supporting culture

In some organizations you can feel the energy. You can just tell employees are committed and engaged. I’ve seen that seven key principles are always at work in great organizations. These organizations see both employee engagement and business returns improve.

I explain these seven key principles in this video from my LinkedIn Learning course “Customer Service: Motivating Your Team.” As you continually work on them you’ll begin to see a more inspired and motivated team.

Cultivating a supporting culture from Customer Service: Motivating Your Team by Brad Cleveland

Brad Cleveland, video course Motiving Your Team