strategy - Brad Cleveland

Do You Hire for Skills or Affinity for Service?

Nov 8, 2013 | Call Center, Contact Center, Customer Service, Videos

My Passion for Customer Service

Nov 1, 2013 | Call Center, Contact Center, Customer Service, Videos

The Edge of Service, Issue 5: Customer Interaction is Changing the Game

Oct 30, 2013 | Customer Experience

The Edge of Service, Issue 5: Customer Interaction is Changing the Game. Jed York, the youthful 33-year-old CEO of the San Francisco 49ers, is bringing a storied team that had fallen on hard times back to prominence. San Francisco won the NFC Championship title last...

The Challenges Our Clients Face

Oct 25, 2013 | Call Center, Contact Center, Videos

Why Some Call Centers are Better than Others

Oct 18, 2013 | Call Center, Contact Center, Videos