How do organizations get started in delivering services through social channels? It’s a pretty simple formula: Listen, learn and dialogue.
This podcast is also available as an article: /resources/articles/customer-service-through-social-channels/
Search
Categories:
- AI (8 posts)
- Call Center (659 posts)
- Contact Center (666 posts)
- Customer Access Strategy (126 posts)
- Customer Experience (334 posts)
- Customer Relationships (273 posts)
- Customer Service (633 posts)
- Customer Surveys (33 posts)
- Leadership (478 posts)
- LinkedIn Learning (95 posts)
- Mobile (34 posts)
- Multi-channel Support (73 posts)
- Organization and Culture (165 posts)
- Organnization and Culture (1 posts)
- Podcasts (23 posts)
- Quality Management (79 posts)
- Research/Statistics (58 posts)
- Self-service (14 posts)
- Social Media (31 posts)
- The Edge of Service (35 posts)
- Uncategorized (16 posts)
- Videos (177 posts)
- Workforce Management (109 posts)
0 Comments