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Customer Service Through Social Channels

June 17, 2012

How do organizations get started in delivering services through social channels? It’s a pretty simple formula: Listen, learn and dialogue.

This podcast is also available as an article: /resources/articles/customer-service-through-social-channels/

https://brad-cleveland-public.s3.amazonaws.com/2012/06/How-traditional-customer-service-teams-start-using-social-media-Cleveland-042512-Q3.mp3

Podcast: Download (Duration: 2:11 — 1.5MB)

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