- Global experience: He has worked with organizations in 45 States and 60 countries.
- World-leading practices: 25 years of leadership have provided a powerful repository of trends and best practices.
- Resources: Through his work with the International Customer Management Institute (ICMI), he can bring an unparalleled depth of resources and support to virtually any project.
- Objectivity: He is 100% independent of technology suppliers.
- Multichannel services: Brad’s speaking, research, writing and consulting services complement each other and provide clients with a full range of options.
- Cross-vertical experience. Brad has worked with organizations ranging from small start-ups to national governments and multinational corporations, across a wide range of verticals.
- An approach that works: His focus is on people, processes, technology and strategy (isolated solutions don’t work).
- Passion for great results: Brad is focused on helping organizations understand and thrive in the new era of customer relationships.
Results
Videos
Testimonials
Typical Client Results
Brad's Videos
Satisfied Clients
What would it be worth to you, your customers, your organization, if:
- You could harness the full combined potential of social media, the call center (contact center), peer communities, and self-service capabilities, to reach and serve customers where they are?
- Your entire management team understood the organization-wide role in building customer relationships…
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“Your presentation helped to make this conference one of the most effective we have ever experienced. The wealth of information you provided in such a short time frame was extremely beneficial to our management staff.”
Donnell Adams
Associate Commissioner
U.S. Social Security Administration
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