Skip to primary content

Brad Cleveland

Main menu

  • About Brad
    • About Brad
    • Clients & Testimonials
    • Photos for Download
    • Contact Brad
  • Consulting
  • Speaking
  • Courses
  • Books
    • Reviews
  • Resources
    • Resources List
    • Newsletter
    • Glossaries
    • Customer Queue Calculator
    • Tools
    • Statistics
    • In the News
  • Blog

Resources

Strategic Planning Assessment

Note: This Excel document will download automatically.

Customer Experience Leadership Glossary

Contact Center Management Glossary

Customer Access Strategy Worksheet

ROI Calculations Toolkit

Customer Queue Calculator, Version 1.2

Note: You will need to Enable Macros when you open the calculator in Excel. You will find information on how to use the calculator and a contact for support in the Instructions tab.

Videos

Shape the customer access strategy from Customer Service Strategy by Brad Cleveland

Boosting the contact center’s strategic value from Contact Center Leadership by Brad Cleveland

Building a customer-focused culture from Contact Center Leadership by Brad Cleveland

Creating a culture of innovation from Contact Center Leadership by Brad Cleveland

Get Brad's Critically-Acclaimed NEWSLETTER

Signup to get The Edge of Service™ newsletter

Subscribe Now

Brad Cleveland

410-864-0212
[email protected]

Brad's Facebook Brad's Twitter Brad's Youtube Brad's Linkedin Contact Brad

Check Out Brad’s Insightful
BLOG

Get tips & advice directly from the industry expert

SEE BRAD’S BLOG

© Brad Cleveland Company, LLC. All Rights Reserved. Privacy | Site Map