Monthly Archives: March 2013
Why Do We Need Good Service Across The Board?
Consumer's Perspective: A Dozen Ways to Get Better Service
I am often asked, both by individuals and journalists who cover consumer-oriented topics, what consumers...Read More >>>
Mobile Customer Service: New Statistics from ICMI
Where are organizations in providing mobile customer service? According to a recent ICMI (International Customer Management Institute) study of contact center professionals, only 25% of...Read More >>>
Alexander Graham Bell Turns 166
Alexander Graham Bell, inventor of the telephone, would have turned 166 this weekend (March 3). Happy birthday, Mr. Graham. Interesting factoid: Years later, in retrospect,...Read More >>>