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Insight directly from Brad on customer experience, employee engagement, contact center management and customer service leadership.
Monthly Archives:
May 2013
May 31, 2013
Is the Customer Always Right?
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May 24, 2013
Best Advice I Have Ever Given
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May 17, 2013
Customer Expectations
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May 10, 2013
Supporting Every Channel of Communication
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May 3, 2013
Empowerment is Not Enough
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