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Insight directly from Brad on customer experience, employee engagement, contact center management and customer service leadership.
Monthly Archives:
March 2014
March 31, 2014
Best Practices in Multi-Channel Support
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March 20, 2014
The Problem with Daily Averages (and the Solution)
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March 12, 2014
Should We Have Objectives for Abandonment?
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March 3, 2014
Three Ways the Contact Center Contributes to Customer Experience
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