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Insight directly from Brad on customer experience, employee engagement, contact center management and customer service leadership.

Monthly Archives: November 2014

November 25, 2014

FinancesOnline’s List of “Top Countries with the Best Customer Service”

FinancesOnline recently released an infographic that provides a list of “top countries with the best...

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November 19, 2014

7 Suggestions for Improving Schedule Adherence

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November 12, 2014

How Contact Centers Strengthen Ties Across the Organization

Effective communication across an organization is essential to sharing and using voice of the customer. And there are plenty of additional reasons to strengthen ties....

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November 5, 2014

Improving ROI on Quality Monitoring

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Recent Blogs:

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