ICMI recently put together the e-book Expert Insights on 8 of your Biggest Contact Center Challenges, featuring the ICMI Top 50 Thought Leaders. You’ll find...
Read More >>>Monthly Archives: March 2017
Videos to Spark Discussion
Are you looking for a way to incorporate long-term improvement into your team meetings? Take a few minutes during your next team meeting to watch...
Read More >>>Improving the Accuracy of Schedules
Three Major Customer Service Trends
We are well into 2017. How’s it going? Take a minute to reflect on how customer service continues to evolve at your organization. If you...
Read More >>>Cutting Costs with Minimum Impact on Customers
The Magnitude of Mobile
Need a reason to refine your mobile strategy? Here are some statistics that remind us of how ubiquitous mobile devices have become. There are now...
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