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Blog

Insight directly from Brad on customer experience, employee engagement, contact center management and customer service leadership.

Monthly Archives: August 2019

August 28, 2019

Harness the Potential of Customer Interactions to Deliver Value

The amount of intelligence gathered through customer service is significant, in any industry. There’s far...

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August 14, 2019

Building a Culture of Engaged Employees

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August 2, 2019

Article on Customer Service Trends

Sam Del Rowe recently wrote an article for www.destinationcrm.com titled “The Top Customer Service Trends: Building Better Service Beyond Voice.” In the article, Mike de...

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