Many organizations want to do the right thing for customers, but too often put a multi-layered, time-eroding approval process in place to get there. By...
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Boosting the Value of Customer Service
Ensuring that your organization is getting maximum benefit from the effort and investments you’re putting into customer service is an important leadership opportunity. In this...
Read More >>>The Stay Interview: A Powerful Retention Tool
The best contact centers continually work on the root causes of turnover. There are many common causes of turnover, such as insufficient development opportunities, pace...
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