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Insight directly from Brad on customer experience, employee engagement, contact center management and customer service leadership.

Monthly Archives: March 2021

March 30, 2021

Motivating Your Team: The Role of Rewards and Incentives

Successful leaders put their efforts into creating an environment in which their team members’ intrinsic motivators can flourish. However, rewards and incentives, which are extrinsic...

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March 17, 2021

Principle #6: Improvements Must Be Ongoing

You face many choices when deciding where and how to improve the customer experience. And possibilities multiply when analyzing customer data from sources that range...

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