Brad helps organizations:
- Understand the changes taking place in customer expectations and omnichannel services.
- Create effective customer service strategies that harness the combined potential of in-person, contact center, self-service, social media, and peer-to-peer channels.
- Design and build operational plans, education, and know-how that ensure customer strategies are effectively implemented across the organization.
- Create powerful returns on customer relationships, which include:
- Improved revenues
- Increased market share
- Exponential brand growth and recognition
- Cost efficiencies (right channel for the right purpose)
- Customer-driven innovation