Services

Keynotes
Brad is rated one of today’s top speakers on customer service and customer experience – he brings an unparalleled combination of know-how, examples, humor, and (above all) practical, cutting-edge content.
Seminars & Workshops
Brad has delivered a wide range of educational programs to management teams around the world, covering every aspect of how to deliver exceptional experiences.
Consulting
For over thirty years, Brad has helped clients deliver exceptional experiences and prepare for significant and ongoing changes in customer needs.
Writing
One of today’s most prolific customer experience and customer service writers, Brad turns data and information into a well-crafted, powerful story.