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Insight directly from Brad on customer experience, employee engagement, contact center management and customer service leadership.

Tag Archives: Aon Hewitt

June 9, 2016

Recent Statistics on Employee Engagement

Here are some recent statistics that we gathered for the latest issue of The Edge of Service. Compared with disengaged employees, highly engaged employees are...

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May 31, 2016

The Edge of Service® Newsletter, Issue 17: The Stunning Stats Behind Employee Engagement

The Edge of Service® Newsletter, Issue 17: The Stunning Stats Behind Employee Engagement I believe...

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