Tag Archives: benchmarks
Interpreting Benchmarks
Interpreting Benchmarks
New ebook (free), ICMI’s Guide to Contact Center Metrics
I recently co-authored an eBook with Justin Robbins for ICMI and Five9. ICMI’s Guide to Contact Center...
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The Edge of Service® Newsletter, Issue 10: Beware Others' Benchmarks
The Edge of Service® Newsletter, Issue 10: Beware Others’ Benchmarks Let me begin with a...
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