Last winter I reflected on what I learned at ICMI’s Contact Center Expo, and ended with a bold prediction: for contact centers and for those of us who are part of them, the best days are ahead. To read more about why I think this is the case, click here. The best...
The Edge of Service® – Insights to Elevate Customer Experience
A Must-Read Newsletter on the Trends, Strategies, and Innovations Shaping Service Delivery. Subscribe to get notified.
