Any part of the organization that interacts directly with customers has the potential to create...

Too Many Contact Centers Missing the Boat

According to Dimension Data’s 2015 Global Contact Center Benchmarking Report, 52% of contact centers do not share customer intelligence across the broader organization. This is...

Brad Cleveland

Blog

Insight directly from Brad on customer experience, employee engagement, contact center management and customer service leadership.

Tag Archives: customer intelligence

Leveraging customer interactions to provide strategic value

Too Many Contact Centers Missing the Boat

Contact Brad

What are your challenges?
Let’s discuss how your organization can focus on the customer and thrive.

Blog

Insight directly from Brad on customer experience, employee engagement, contact center management and customer service leadership.

Contact Brad

What are your challenges?Let’s discuss how your organization can focus on the customer and thrive.

What are your challenges?
Let’s discuss how your organization can focus on the customer and thrive.