Brad Cleveland

October 15, 2014

KLM Provides Wait Time Estimates on Twitter Page

KLM harnesses Twitter for customer service, handling a diverse range of issues and steering customers to other channels when that makes sense. They even provide...

Brad Cleveland

Blog

Insight directly from Brad on customer experience, employee engagement, contact center management and customer service leadership.

Tag Archives: Twitter

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What are your challenges?
Let’s discuss how your organization can focus on the customer and thrive.

Blog

Insight directly from Brad on customer experience, employee engagement, contact center management and customer service leadership.

Contact Brad

What are your challenges?Let’s discuss how your organization can focus on the customer and thrive.

What are your challenges?
Let’s discuss how your organization can focus on the customer and thrive.