10 Things Senior Leaders Should Know About Contact Centers

A prerequisite to getting good support from senior management is that they have at least a basic understanding of what contact centers do.

To fulfill their potential, customer contact centers need commitment and involvement from the top. And a prerequisite to getting necessary support is that senior level managers understand the unique contact center environment – what they do and how they operate. Here’s an article with a list of ten “must knows” we believe make a great starting place for taking stock of your own team’s awareness; we encourage you to take inventory, and look for ways to boost the understanding of them from top to bottom.

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