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Blog

Insight directly from Brad on customer experience, employee engagement, contact center management and customer service leadership.

Monthly Archives: October 2021

October 28, 2021

Leveraging technology for improved customer experience

With a clear vision and sound processes, the right technology solutions for your customer experience efforts tend to come into focus. Some improvements will be...

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October 21, 2021

Avoiding pitfalls when managing customer feedback

There are vast differences in how organizations are collecting and using customer feedback, and some are far more effective than others. Your approach to managing...

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October 14, 2021

7 Ways to See Your Business from Your Customers’ Perspective

The most successful leaders don’t rely solely on data to tell them what’s happening. They...

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October 8, 2021

What true motivation is (and is not)

As a leader you have to be able to motivate your team members. In fact you probably need to be able to motivate others well...

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Recent Blogs:

  • Do your goals and metrics foster employee engagement?
  • Quality standards that align with customer experience
  • Justifying Your Customer Service Budget
  • Create a Specific, Compelling Vision
  • Build the right skills, knowledge, and leaders

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