As a leader, you face many choices when deciding where and how to improve service. And the possibilities multiply when analyzing customer data from sources...
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Being available for customers
One of the biggest challenges in many organizations is that the work arrives randomly from moment to moment. That’s true in a restaurant, a retail...
Read More >>>Calculating referred customer value
Customers who are referred to a business tend to spend more than customers who come in from marketing. As one marketing professional put it to...
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