Prioritizing service improvements

As a leader, you face many choices when deciding where and how to improve service. And the possibilities multiply when analyzing customer data from sources that range from social posts to surveys to operational metrics. So, which issues do you tackle first?

There are eight factors that can guide your decisions when prioritizing customer initiatives. View this video from my LinkedIn Learning course “Customer Service Leadership” to learn more about each one.

Prioritizing improvements from Customer Service Leadership by Brad Cleveland