When you think about innovation and growth in the future, what’s your role as a leader? Are there steps you need to take that are a little bit...Read More >>>
Monthly Archives: March 2023
Can agents get work done between customer contacts?
I know, I know. It’s busy out there. The demand for agent-assisted service is relentless (wasn’t that AI-driven chatbot going to reduce workload?). Your team...Read More >>>
6 Traits of a Customer-Focused Culture
I recall a new restaurant with great food and impeccable service that quickly built a following. Referrals spread rapidly, reviews were positive, and before long,...Read More >>>