I’ve seen organizations achieve every level of success. Some top their industry in customer loyalty, and they enjoy the strong business results that come with it. Others struggle as they face disruption or competition or lose internal focus on customers. Generally speaking, organizations that achieve great results have carefully considered quality standards. However, I sometimes see beautifully written quality standards in struggling organizations. The standards don’t seem to have much effect. So what are the secrets to quality service? There are five that rise above all others.
Watch this video from my LinkedIn Learning course “Quality Standards in Customer Service” to discover these five secrets to success.