55 Billion

According to ICMI, 55 billion agent-assisted interactions are handled in the U.S. annually. Couple that statistic with Dimension Data’s research showing that 74% of organizations worldwide predict an increase in customer interactions.shutterstock_284225060 agent

Pondering these numbers should give us all a renewed commitment to make the most of them. (Think value: Making it easy for our customers, and using what we learn to innovate!)