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← How Will the Internet of Things Impact Contact Centers? Customer Service and Contact Center Statistics →

Anticipating Customer Needs

August 18, 2015

Customer expectations are changing quickly! Here are ways to anticipate their needs.

This entry was posted in Call Center, Contact Center, Customer Experience, Customer Relationships, Customer Service, Leadership, Videos and tagged Brad Cleveland, Call Center, Contact Center, customer expectations, customer experience, customer relationships, Customer Service, eCornell, leadership by Brad Cleveland. Bookmark the permalink.

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