Customer Service Excellence

Recently, I gave a presentation at the Tugboat Institute Gathering of Teams. The talk focused on common missed opportunities in customer service as well as steps that leaders and teams can take to make a difference for their customers. It concluded with several questions that teams can ask to help shape service that is best for their customers and their organization.

You can watch the 20 minute presentation “Customer Service Excellence” at the Tugboat Institute’s Evergreen Journal website.