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Defining Quality in Customer Service

April 14, 2017

What does quality mean in customer service? What are standards and where do they come from? Take 5 minutes to explore these questions and learn how you can define quality standards in one of my Lynda.com videos. Screen Shot 2017-04-11 at 11.54.24 PM

The entire course is titled Quality Standards in Customer Service and is available at LinkedIn Learning.

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