Does Your Executive Team Understand Staffing Tradeoffs?

Are you working through difficult discussions related to resources and budget? Just remember, contact centers must handle most customer-related work as it happens, so resource mismatches quickly result in big problems. It’s essential that those making decisions have a basic understanding of staff tradeoffs in a contact center (read: real time) environment.

The following table is an example of how you might want to illustrate some of the tradeoffs…Screen Shot 2015-12-02 at 11.41.37 PM

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