Insight directly from Brad on customer experience, employee engagement, contact center management and customer service leadership.

Empowering Employees to Be Customer Advocates has given me the opportunity to record a few courses for their library. It’s been a great experience. One of the most recent courses is on Customer Advocacy – what it is, how it’s done and how to maximize its benefits.

If you are interested in how to empower employees to be customer advocates and how to encourage customers to advocate for you, check out the preview to the course below.