How many quality standards should you have? If some are good, are more better? How do you ensure that your quality standards really count? Are there alternatives to quality standards in guiding behavior? These questions and more are explored in the video Ensuring Quality Standards Count from my Lynda.com course Quality Standards in Customer Service. If you enjoy this video, check out the entire course at the Lynda.com Library.
Ensuring quality standards count from Quality Standards in Customer Service by Brad Cleveland