Skip to primary content

Brad Cleveland

Main menu

  • About
    • Clients & Testimonials
    • Results
    • Gallery
    • Photos for Download
    • Contact Brad
  • Consulting
  • Speaking
  • Courses
  • Books
    • Reviews
  • Resources
    • Newsletter
    • In the News
    • Glossaries
    • Tools
    • Statistics
  • Blog

Blog

Insight directly from Brad on customer experience, employee engagement, contact center management and customer service leadership.

Establishing an Overall Objective for Quality Service

February 7, 2019

Is it a good idea to establish an overall measure of quality service? I believe so, but there are some cautions, and some traps to avoid. Learn more about how to best choose an overall objective in the video below from my LinkedIn Learning course “Quality Standards in Customer Service.”

Establishing an overall objective from Quality Standards in Customer Service by Brad Cleveland

Subscribe:

Receive weekly emails on the organizations, people, and technologies redefining service delivery.

Subscribe

Recent Blogs:

  • Use a CX dashboard to cut through the clutter
  • Building the “Frictionless” Organization—an Interview with Bill Price
  • Forecasting the Contact Center Workload
  • Will Contact Center Fundamentals Change?
  • Stories from the Field: Improving the Service Process

Categories:

  • Call Center
  • Contact Center
  • Customer Access Strategy
  • Customer Experience
  • Customer Relationships
  • Customer Service
  • Customer Surveys
  • Leadership
  • LinkedIn Learning
  • Mobile
  • Multi-channel Support
  • Organization and Culture
  • Podcasts
  • Quality Management
  • Research/Statistics
  • Self-service
  • Social Media
  • The Edge of Service
  • Uncategorized
  • Videos
  • Workforce Management

Archives:

  • ► 2023
    • February
    • January
  • ► 2022
    • December
    • November
    • October
    • September
    • August
    • July
    • June
    • May
    • April
    • March
    • February
    • January
  • ► 2021
    • December
    • November
    • October
    • September
    • August
    • July
    • June
    • May
    • April
    • March
    • February
    • January
  • ► 2020
    • December
    • November
    • October
    • September
    • August
    • July
    • June
    • May
    • April
    • March
    • February
    • January
  • ► 2019
    • December
    • November
    • October
    • September
    • August
    • July
    • June
    • May
    • April
    • March
    • February
    • January
  • ► 2018
    • December
    • November
    • October
    • September
    • August
    • July
    • June
    • May
    • April
    • March
    • February
    • January
  • ► 2017
    • December
    • November
    • October
    • September
    • August
    • July
    • June
    • May
    • April
    • March
    • February
    • January
  • ► 2016
    • December
    • November
    • October
    • September
    • August
    • July
    • June
    • May
    • April
    • March
    • February
    • January
  • ► 2015
    • December
    • November
    • October
    • September
    • August
    • July
    • June
    • May
    • April
    • March
    • February
    • January
  • ► 2014
    • December
    • November
    • October
    • September
    • August
    • July
    • June
    • May
    • April
    • March
    • February
    • January
  • ► 2013
    • December
    • November
    • October
    • September
    • August
    • July
    • June
    • May
    • April
    • March
    • January
  • ► 2012
    • November
    • October
    • September
    • August
    • July
    • June
    • April
    • March
  • ► 2011
    • December
    • November
    • October
    • September
    • August
    • July
    • June
    • May
    • April
    • March
    • January

    Contact Brad

    Book a keynote, request a proposal, or simply ask Brad a question:


    Get Brad's Critically-Acclaimed NEWSLETTER

    Signup to get The Edge of Service™ newsletter

    Subscribe Now

    Brad Cleveland

    410-864-0212
    [email protected]

    Brad's Facebook Brad's Twitter Brad's Youtube Brad's Linkedin Contact Brad

    Check Out Brad’s Insightful
    BLOG

    Get tips & advice directly from the industry expert

    SEE BRAD’S BLOG

    © Brad Cleveland Company, LLC. All Rights Reserved. Privacy | Site Map