Great Service Is a Leadership Responsibility

Recently, I gave a presentation at the Tugboat Institute Summit. The talk focused on how great service must emanate from the top. No matter how big or experienced your competitors are, quality customer care is a business’ most powerful differentiator. Great service is a leadership responsibility that can provide tremendous strategic value.

You can watch the 20 minute presentation “Beyond Net Promoter” at the Tugboat Institute website.

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