Innovation is the heartbeat of customer experience 

The world is changing and customer expectations are evolving so innovation is the heartbeat of customer experience. Innovation’s a cool word but at its heart is change so you have to be intentional about encouraging and enabling change. But how do you innovate?   

This video from my LinkedIn Learning course “Customer Experience Leadership” outlines five keys to making innovation a priority.

Strive for participation in product and service innovation from Customer Experience Leadership by Brad Cleveland