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Is Social Media a Channel or a Strategy?

June 29, 2012

What is social media? A channel? A strategy? How we use these terms matters!

This podcast is also available as an article: Is Social Media a Channel or a Strategy?

https://brad-cleveland-public.s3.amazonaws.com/Is-social-media-a-challenge-or-strategy-Cleveland-052512-Q5.mp3

Podcast: Download (Duration: 3:10 — 2.2MB)

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Recent Blogs:

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  • Building the “Frictionless” Organization—an Interview with Bill Price
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  • Will Contact Center Fundamentals Change?
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