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← Questions Answered by Your Customer Access Strategy Companies Using Access Strategies to Bolster Their Brands →

Is Social Media a Channel or a Strategy?

June 29, 2012

What is social media? A channel? A strategy? How we use these terms matters!

This podcast is also available as an article: Is Social Media a Channel or a Strategy?

This entry was posted in Podcasts and tagged Brad Cleveland, Call Center, Call Center Management On Fast Forward, customer access strategy, customer relationships, Customer Service, Social Media, strategy, support center by Brad Cleveland. Bookmark the permalink.

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