Managing a Contact Center in Real-Time

Real-time management compliments contact center planning. In any center that handles contacts initiated by customers, our forecasts and plans can be off the mark. We need to be able to respond. Learn about three steps to developing an effective real-time management approach in this video from my course Managing a Customer Contact Center.

Realtime management from Managing a Customer Contact Center by Brad Cleveland

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.