Prioritizing Service Improvements

As a leader, you face many choices when deciding where and how to improve service. And the possibilities multiply when analyzing customer data from sources that range from social posts to surveys to operational metrics. So, which issues do you tackle first? To learn about eight possible factors to consider when prioritizing customer initiatives, take a few minutes to view this video from my Lynda.com course “Customer Service Leadership.”

Prioritizing improvements from Customer Service Leadership by Brad Cleveland

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