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Insight directly from Brad on customer experience, employee engagement, contact center management and customer service leadership.

Tag Archives: Forrester Research

May 4, 2015

We’re Getting Better at Providing Great Customer Experiences

According to Forrester’s Customer Experience Index, in 2014, 11% of brands were rated at “excellent”...

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April 21, 2015

Implementing Video Chat?

Are you considering adding video to your contact center? Video chat is an access channel that can certainly distinguish you from competitors. And with the...

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Recent Blogs:

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