Brad Cleveland

May 4, 2015

We’re Getting Better at Providing Great Customer Experiences

According to Forrester’s Customer Experience Index, in 2014, 11% of brands were rated at “excellent”...

Implementing Video Chat?

Are you considering adding video to your contact center? Video chat is an access channel that can certainly distinguish you from competitors. And with the...

Brad Cleveland

Blog

Insight directly from Brad on customer experience, employee engagement, contact center management and customer service leadership.

Tag Archives: Forrester Research

We’re Getting Better at Providing Great Customer Experiences

Implementing Video Chat?

Contact Brad

What are your challenges?
Let’s discuss how your organization can focus on the customer and thrive.

Blog

Insight directly from Brad on customer experience, employee engagement, contact center management and customer service leadership.

Contact Brad

What are your challenges?Let’s discuss how your organization can focus on the customer and thrive.

What are your challenges?
Let’s discuss how your organization can focus on the customer and thrive.