The Highest Level of Customer Service Leadership

Professor Jim Collins and his team of researchers for the book Good to Great identified what they call Level 5 Leadership. The greatest leaders are those who build an organization, team or department that continues to thrive after they’re gone. Collins’ framework provides insight into the progression of leaders.

How can you achieve the highest level of leadership? What’s the greatest impact you can have? I discuss answers to these questions in this video from my LinkedIn Learning course “Customer Service Leadership.”

The highest level of leadership from Customer Service Leadership by Brad Cleveland