The Nature of Contact Center Work

People who are new to contact centers are often surprised at how different they are compared to other work environments. The workload is so variable and timing is so critical. This is all true, so it can be helpful to better understand the nature of contact center work. In a recent LinkedIn Learning Course that I recorded for contact center agents, “Customer Service: Working in a Customer Contact Center”, I explore the contact center work environment including what is and isn’t in the control of agents.