Understanding the value of customer service and how to quantify that value has never been so important. And that’s true for any organization and for anyone leading customer service teams or projects.
Your finance department may have an ROI calculator to help you structure and develop your business case. But even if they do, how can you ensure your ROI is credible and you are prepared to overcome common objections?
This video from my LinkedIn Learning course, Measuring the Value of Customer Service, provides 5 tips to help keep your audience focused on the value of your customer service efforts and not on potential stumbles that might otherwise take you off topic.