The Single Customer View – Myth or Reality

“Is the Single Customer View a realistic ambition or just a pipe dream talked about at conferences?” That’s the question asked in the latest CCE Board of Experts “ask the experts” article by Hannah Brewer. 

Note: This article is no longer available. You can find insight from the Call Centre Management Association UK at their website

Screen Shot 2016-04-13 at 10.49.36 PM