Call centers (contact centers) are growing. Here are a few samples of recent news stories:

WLBZ2, Maine: http://tinyurl.com/3lcf93c

Times and Transcript, New Brunswick:  http://tinyurl.com/3dnfm4r

ABC News: http://abcnews.go.com/WNT/video/jobs-call-centers-back-us-14243481