Two types of quality standards for employees

Aren’t there a million and one nuances you could focus on when establishing quality standards for customer service employees? So how do you even get started? Here is an easy, yet effective, approach. A proven way to establish quality standards for individuals is to categorize them as either foundation or finesse.

Learn more about foundation and finesse standards in this LinkedIn Learning video from my course “Quality Standards for Customer Service.”

Two types of standards from Quality Standards in Customer Service by Brad Cleveland

2 thoughts on “Two types of quality standards for employees

  1. Thank you for this simple and understandable way to segment quality standards, Brad! Love the analogies!

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.