Aren’t there a million and one nuances you could focus on when establishing quality standards for customer service employees? So how do you even get started? Here is an easy, yet effective, approach. A proven way to establish quality standards for individuals is to categorize them as either foundation or finesse.
Learn more about foundation and finesse standards in this LinkedIn Learning video from my course “Quality Standards for Customer Service.”
Two types of standards from Quality Standards in Customer Service by Brad Cleveland