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Will Social Communities and Mobile Apps Replace Call Centers?

June 18, 2012

Social communities and mobile apps will not replace call centers. But they will change them dramatically.

https://brad-cleveland-public.s3.amazonaws.com/2012/06/Will-social-communities-and-apps-replace-call-centers-Cleveland-042512-Q4.mp3

Podcast: Download (Duration: 1:27 — 1.0MB)

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