Monthly Archives: September 2011

Trends We are Watching: Call Centers are in a Growth Mode

Posted on September 13, 2011 by Brad Cleveland

Call centers (contact centers) are growing. Here are a few samples of recent news stories: WLBZ2, Maine: http://tinyurl.com/3lcf93c Times and Transcript, New Brunswick:  http://tinyurl.com/3dnfm4r ABC News: http://abcnews.go.com/WNT/video/jobs-call-centers-back-us-14243481

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The New Era of Customer Relationships: Are You Ready?

Posted on September 1, 2011 by Brad Cleveland

We are seeing the emergence of the greatest customer movement in history.  Is your organization ready?  Are you ready? Studies reveal that the vast majority of consumers now use search engines, social communities and feedback sites to better understand a … Continue reading →

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