The Single Customer View – Myth or Reality

“Is the Single Customer View a realistic ambition or just a pipe dream talked about at conferences?” That’s the question asked in the latest CCE Board of Experts “ask the experts” article by Hannah Brewer. It can be viewed here: http://www.callcentre.co.uk/data-and-the-single-customer-view/Screen Shot 2016-04-13 at 10.49.36 PM

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